Customer Service Supervisor (Mandarin Speaking) - Lengkong, Jawa Barat

Join a rapidly growing company as a Customer Service Supervisor (Mandarin Speaking) in Lengkong, Jawa Barat, and take your career to the next level! This is an exciting opportunity to lead a dynamic customer service team, ensuring exceptional service delivery while driving operational excellence. If you are passionate about customer service and have a knack for Mandarin, Private Advertiser is the place for you!

As a Customer Service Supervisor, you will be responsible for overseeing a team of customer service representatives, setting performance standards, and ensuring that all customer interactions are handled with the highest level of professionalism. You will work closely with cross-functional teams to improve customer satisfaction and operational efficiency. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering outstanding service.

Private Advertiser is a rapidly growing company with a strong focus on customer satisfaction. Located in the vibrant city of Lengkong, Jawa Barat, we offer a dynamic and supportive work environment. Join us and be part of a team that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of customer service representatives, ensuring high levels of customer satisfaction and operational efficiency.
• Set performance standards and goals for the team, providing regular feedback and coaching.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Handle customer complaints and escalations, resolving issues to the satisfaction of the customer.
• Collaborate with cross-functional teams to improve customer service processes and enhance the overall customer experience.
• Conduct regular team meetings and training sessions to ensure that the team is well-prepared to handle customer inquiries and issues.
• Stay updated with industry trends and best practices in customer service to continuously improve service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a supervisory role.
• Proficient in Mandarin, both written and spoken.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Certification in customer service management or a related field is a plus.

🛠️ Keahlian

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