Customer Relationship Executive (Motorcycle) - BFI Finance Tangerang 2 (Balaraja)

Join BFI Finance Indonesia as a Customer Relationship Executive (Motorcycle) in our Tangerang 2 (Balaraja) branch and play a pivotal role in driving customer engagement and business growth. This position is ideal for dynamic professionals who excel in building and maintaining strong customer relationships, and are passionate about helping customers achieve their financial goals. In this role, you'll be at the forefront of our customer service efforts, ensuring that every customer interaction is positive and productive.

At BFI Finance Indonesia, we are committed to providing innovative financial solutions to our customers. Our Tangerang 2 branch is a vibrant hub of activity, with a diverse customer base that includes motorcycle enthusiasts, commuters, and everyday consumers. As a Customer Relationship Executive (Motorcycle), you'll have the opportunity to work closely with our sales and service teams to deliver exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with motorcycle customers.
• Assist in the sales process by providing product knowledge and answering customer inquiries.
• Process customer applications for financing solutions, ensuring accuracy and compliance with company policies.
• Monitor customer accounts and provide updates on payment plans and loan status.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with the marketing team to promote our financial products and services.
• Attend industry events and training sessions to stay updated on the latest trends and best practices.
• Achieve and exceed monthly sales targets to contribute to the branch's overall performance.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales, preferably in the finance or automotive industry.
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of customers.
• Familiarity with financial products and services, particularly those related to motorcycle financing.
• Proficiency in using Microsoft Office Suite, including Excel and Word.
• Ability to work well under pressure and meet deadlines in a fast-paced environment.
• Bachelor's degree in Business Administration, Finance, or a related field (preferred but not required).
• Certification in customer service or sales (a plus).
• Fluency in Indonesian and English is a must.

🛠️ Keahlian

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